Futura Foods UK Ltd Privacy Policy

Updated: May 2022

1. Overview

Futura Foods UK Ltd (referred to as ‘Futura Foods, ‘Us’ and/or ‘We’) are committed to privacy and protecting the personal information of our visitors. We aim to be clear and transparent regarding what personal data we collect, how we store it and how we process it.

For the purpose of this policy, ‘personal data’ refers to any information relating to an identifiable person.

2. Who We Are & How To Contact Us

Futura Foods has over 25 years’ experience within the cheese and dairy industry, supplying customers in the retail, foodservice and food manufacturing sectors. We also market our products under the following brands; YAMAS!, RAGAZZI!, Grill + Chill, FuturaPro, FuturaPro Pizza & More, Param Paneer, and Four Crosses.

Futura Foods is owned by Nordex Food AS, Nordre Ringgade 2, DK-9330 Dronninglund, Denmark.
In respect of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, the data controller is Futura Foods UK Ltd, The Priory, Gloucester, GL11 4HR.

If you have any questions, requests, or comments regarding this privacy policy, you can email info@futura-foods.com. You can also contact us at the above postal address.

3. The Personal Data We Collect

Futura Foods may collect the following information:

• Your name
• Your postal address, telephone number, email address and job title
• Your browsing activity on any of Futura Foods websites
• Your location
• Your communication preferences
• Your communication with Futura Foods
• The orders you place with Futura Foods
• Other publicly available personal data, including anything which you have shared via a public platform, such as social media

Our websites and services are not intended for children and we do not knowingly collect data relating to children.

This is not an exhaustive list and we may collect additional information for the purposes in the policy. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.

4. How We Collect Personal Data

Futura Foods may collect data when:

• You complete and send a form on our website
• Contact us via phone, email, or letter
• Become a customer of Futura Foods
• Visit our website
• Interact with us via social media
• Complete any surveys we distribute

5. How We Use Your Data

Futura Foods will use your personal data:

• To deliver our services to you
• For account set up & administration
• Delivering marketing & events communication
• For internal research & development
• For our legal obligations, e.g. for crime and fraud prevention, detection & related purposes

6. How We Store Your Data

Futura Foods stores data within the United Kingdom (UK) and European Economic Area (EEA). Futura Foods are committed to safely storing your personal data.

Please also refer to section 8 of this policy as personal data may be shared with a third party who stores data outside of the UK and/or the EEA.

Data will also be processed by staff who work for us and, or by one of our suppliers. This includes for example staff fulfilling your order, processing your payment details and providing support services. We take all necessary steps to ensure that your data is processed securely.

7. How Long We Store Data For

This depends on the type of data collected and what its purpose is. We will only keep data for as long as we need to, but the longest we will normally hold data for is 7 years.

8. Sharing Your Personal Data

We may occasionally share your data with a third party who are acting as one of our suppliers. These third parties will only act on the documented instructions of Futura Foods and both parties understand their responsibilities, especially in regard to safeguarding personal data.

Third party suppliers that we share data with include, but are not limited to:

• Google Analytics
• MailChimp
  • Data shared with Mailchimp may be transferred to, stored and processed in the United States of America (USA). Mailchimp’s Data Processing Addendum ensures that Mailchimp to lawfully process that data in line with GDPR. More information on this can be found here: https://mailchimp.com/en-gb/help/mailchimp-european-data-transfers/
• United Parcel Service (UPS)

9. Legal Basis For Processing Personal Data

We are required to set out the legal basis for processing data. You can read more from the Information Commissioner’s Office (ICO) about the lawful basis of processing data here: https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/

Depending on the circumstances, personal data may be processed by Futura Foods under the following bases:

• Consent – Where you have given a clear confirmation that you are happy to receive communications from us, such as on one of our website contact forms.
• Contract – The processing of data is necessary to carry out a contract we have entered into, or a contract that both parties are working towards entering.
• Legitimate Interest – Where the processing of data is necessary for Futura Foods’ legitimate interest. When relying on this basis to process data, we have completed and will maintain a legitimate interest assessment. This includes, but is not limited to:
  • Promoting & marketing our services that we believe will be of interest to you
  • Promoting & marketing our events that we believe will be of interest to you
  • Using surveys to understand our customer’s behaviour, activity and preferences in order to improve our services and/or offerings
  • To better understand how people interact with Futura Foods
  • To enhance, modify, personalise or otherwise improve our services/communications

You have the right to withdraw consent or inform us that Futura Foods should not contact you in regards to marketing communications at any time. This can be done via our contact details set out in this policy or via the link at the bottom of any marketing emails we send you.

Where you have advised of this, we will still require to hold a limited amount of personal information, typically name & email address, to be able to administer your request.

10. Your Rights

Under data protection laws (including GDPR) you have certain rights, and you can make requests to us about the personal data we hold on you. Requests can be made verbally or in writing, and can be made to any part of our organisation. It will help us to complete your request more effectively however if you contact us at info@futura-foods.com

To do this we will need to verify your identity prior to releasing any information.

The Information Commissioner’s Office (ICO) have a page on their website that includes a template for a letter which can be used when sending requests to us (https://ico.org.uk/your-data-matters/your-right-of-access). We will respond within one month from the date of the request, and will not ordinarily charge a fee. However, if additional copies are required, and/or the request is deemed excessive, we may charge a fee.

As defined by the ICO your rights are:

• Right to be informed. You have the right to be informed about the collection and use of your personal data, as detailed in this Privacy Policy.
• Right to access. You have the right to request a copy of the information we hold about you. If you want to request a copy you can contact us as detailed.
• Right to rectification. You have the right to ask us to correct or remove information you think is inaccurate and we want to ensure that your personal information is accurate.
• Right to erasure. You have the right to ask us to delete your personal data. You can ask us to erase your personal data where there is no good reason for us to continue to process it. This will apply for example where the purpose we collected your information for is no longer relevant, or where you withdraw consent.
• Right to restriction. You have the right to request the restriction or suppression of your personal data under certain circumstances. This means you can limit how we use your personal data. This might apply if for example, you believe the processing is unlawful.
• Right to data portability. You have the right to ask for a copy of your personal data in a form that lets you copy or transfer it to another IT system in a machine-readable way, and/or another organisation. This will apply where the processing is based on consent or a contract, and the processing is by automated means.
• Right to object. You have the right to object to the processing of your personal data in some circumstances. You have the right to stop your data being used for direct marketing purposes.
• Right not to be subject to automated decision making including profiling. Where such processing produces legal effects or similarly significantly affects;
• Right to withdraw consent. Where our processing is based on your consent, you have the right to withdraw this consent at any time;
• Right to complain to a supervisory authority. If you are concerned about how any organisation is handling your personal data, you have the right to complain to the data protection authorities. In the UK, this is the Information Commissioners Office – https://ico.org.uk/make-a-complaint/handling.

12. Cookies Policy

What Are Cookies

Futura Foods, like many other websites, uses cookies to collect information. Cookies are small data files that are placed on your computer or other devices as you browse websites. They are used to remember when your computer or device accesses our websites and are essential for the effective operation of our sites.

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns.

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. They help us to improve our site and to deliver a better and more personalised service. They enable us to:

• Estimate our audience size and usage pattern
• Store information about your preferences, and so allow us to customise our site according to your individual interests
• Speed up your searches
• Recognise you when you return to our site

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

You can find our more information about cookies, including how to turn them off within your browser from the ICO: https://ico.org.uk/your-data-matters/online/cookies/

Cookies used on this site:

Analytics cookies

These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.

Third party cookies

We may use a number of social media tools to enhance visitor interaction on our site. If you already use these platforms their cookies may be set through our website. Data may then be collected by these companies that enables them to serve up adverts on other sites that they think are relevant to your interests. If you do not use such platforms, then our site will not place these cookies on your device.