1. Overview

Futura Foods UK Ltd (referred to as ‘Futura Foods, ‘Us’ and/or ‘We’) are committed to privacy and protecting the personal information of our visitors. We aim to be clear and transparent regarding what personal data we collect, how we store it and how we process it.

For the purpose of this policy, ‘personal data’ refers to any information relating to an identifiable person.

3. The Personal Data We Collect

Futura Foods may collect the following information:

• Your name
• Your postal address, telephone number, email address and job title
• Your browsing activity on any of Futura Foods websites
• Your location
• Your communication preferences
• Your communication with Futura Foods

• The orders you place with Futura Foods
• Other publicly available personal data, including anything which you have shared via a public platform, such as social media

Our websites and services are not intended for children and we do not knowingly collect data relating to children.

This is not an exhaustive list and we may collect additional information for the purposes in the policy. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.

4. How We Collect Personal Data

Futura Foods may collect data when:

• You complete and send a form on our website
• Contact us via phone, email, or letter
• Become a customer of Futura Foods
• Visit our website
• Interact with us via social media
• Complete any surveys we distribute

5. How We Use Your Data

Futura Foods will use your personal data:

• To deliver our services to you
• For account set up & administration
• Delivering marketing & events communication
• For internal research & development
• For our legal obligations, e.g. for crime and fraud prevention, detection & related purposes

6. How We Store Your Data

Futura Foods stores data within the United Kingdom (UK) and European Economic Area (EEA). Futura Foods are committed to safely storing your personal data.

Please also refer to section 8 of this policy as personal data may be shared with a third party who stores data outside of the UK and/or the EEA.

Data will also be processed by staff who work for us and, or by one of our suppliers. This includes for example staff fulfilling your order, processing your payment details and providing support services. We take all necessary steps to ensure that your data is processed securely.

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7. How Long We Store Data For

This depends on the type of data collected and what its purpose is. We will only keep data for as long as we need to, but the longest we will normally hold data for is 7 years.

Under data protection laws (including GDPR) you have certain rights, and you can make requests to us about the personal data we hold on you. Requests can be made verbally or in writing, and can be made to any part of our organisation. It will help us to complete your request more effectively however if you contact us at info@futura-foods.com

To do this we will need to verify your identity prior to releasing any information.

The Information Commissioner’s Office (ICO) have a page on their website that includes a template for a letter which can be used when sending requests to us (https://ico.org.uk/your-data-matters/your-right-of-access). We will respond within one month from the date of the request, and will not ordinarily charge a fee. However, if additional copies are required, and/or the request is deemed excessive, we may charge a fee.

As defined by the ICO your rights are:

Right to be informed. You have the right to be informed about the collection and use of your personal data, as detailed in this Privacy Policy.

Right to access. You have the right to request a copy of the information we hold about you. If you want to request a copy you can contact us as detailed.

Right to rectification. You have the right to ask us to correct or remove information you think is inaccurate and we want to ensure that your personal information is accurate.

Right to erasure. You have the right to ask us to delete your personal data. You can ask us to erase your personal data where there is no good reason for us to continue to process it. This will apply for example where the purpose we collected your information for is no longer relevant, or where you withdraw consent.

What Are Cookies?

Futura Foods, like many other websites, uses cookies to collect information. Cookies are small data files that are placed on your computer or other devices as you browse websites. They are used to remember when your computer or device accesses our websites and are essential for the effective operation of our sites.

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns.

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. They help us to improve our site and to deliver a better and more personalised service. They enable us to:

• Estimate our audience size and usage pattern
• Store information about your preferences, and so allow us to customise our site according to your individual interests
• Speed up your searches
• Recognise you when you return to our site