We are experts in what we do. We have summarised our strengths and what makes us different on the page below. This will provide an insight into our business to ensure that you can be confident we are the right people to partner with.
At Futura Foods we believe in a collaborative approach to doing business. We have a great team with a wealth of knowledge, experience and passion for building strong relationships, generating ideas and problem solving.
When working with Futura, you are dealing with friendly skilled people who care about your business and working together effectively to deliver great outcomes and solutions.
Quality is not only in the cheese we source, cut and pack, but in the total service and experience we provide to our customers. Our technical team is extremely experienced and builds on a range of expertise covering laboratory, specification creation, artwork management and manufacturing best practise.
Providing a best in class customer experience is incredibly important to Futura. We regularly monitor service level performance to ensure we consistently exceed our target of 98.5% of all cases, delivered on time and in full. Each customer has a designated, named customer service contact should they have any questions or issues regarding any deliveries. Through use of our third party logistics partners we are able to provide a consolidated delivery service across seven days a week on both chilled and frozen products.
Our passionate product sourcing and buying team is split between our UK operations, group headquarters in Denmark and in-country specialists based in Greece, Cyprus and Italy.
Through our group purchasing team we benefit from the scale and strength of being the largest exporter of cheese from Greece and Cyprus respectively.
Local expertise and relationships are critical and out team deals with our suppliers in their native language and cultures. The team works in close cooperation with our commercial teams to ensure that we source the products that best match our customers briefs, provide inspiration for new development ideas or bespoke tailormade product development. We pride ourselves on creating long term relations with our selected European suppliers built on mutual trust.
“Whether it is a niche added value innovation or scale volume core retail line the satisfaction from selecting and developing products that match customers and consumers needs is immense.”
In order to provide our customers and consumers with a range that meets their needs, Futura work collaboratively with 75 suppliers in 14 countries across Europe. All supply chain partners including suppliers, hauliers and warehouses, are actively managed to ensure that food safety and integrity is maintained. We manage the total supply chain though our specialist team and hold stock in the UK. Forecasts and manufacturing lead times are combined to ensure that stock is consolidated and ordered so that our customers can order our full range on a lead time to suit their business needs.
We enjoy finding new solutions for our customers. We work with our customers to identify their needs and requirements, whether this be functional, performance or budget related.
We are working continuously to develop new products and ideas to cater to the latest food trends and flavours, to ensure we add value and flexibility to your menu.
British Retail Consortium Global Standard (BRCGS) is the global standard for food safety and runs through our supply chain from end to end. Manufacturing, brokerage, storage and distribution are all under the BRCGS umbrella. All Futura Foods’ Suppliers have to be (GFSI) to the required levelling in order to meet our standard.
Futura Foods prioritises CSR because consideration, good working practices and care, all form the basis of the decisions we make. Our company values reflect this approach and our management team recognises the importance of creating positive value for our employees, customers, supply partners and the wider communities in which we operate.
We are increasing our focus on our CSR agenda, to positively impact the environmental footprint of our operations, where feasible. Our work with CSR reflects our commitment to the UN Global Compact’s mission and we aim to join our parent company, Nordex Food, in signing up to the compact by 2023.
Our work with CSR focusses on:
Our CSR report highlights our objectives, plans and activities. In some areas of our plan we are well developed and in others we are at the very start of our journey, but we aim to accelerate our activities with targeted action and update our report annually to reflect this.
We look forward to communicating the progress we make.